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Wat is TruthTV?

  • TruthTV omskep enige kamer in ‘n familiekamer!
  • Met ‘n enkele inkrywing op TruthTV.com, kan jou gesin tot en met 10 toestelle koppel om talle familie-vriendelike, Christen films kyk, asook reekse, dokumentêre programme, kinder vermaak & meer!
  • With TruthTV – Anywhere, Anytime is Family Time…
  • Wat is lekkerder as ‘n lekker fliek saam die hele gesin – veral tydens Lockdown! Kies ‘n opbouende fliek op TruthTV.com, kyk dit saam & gesels daarna oor alles wat julle gesien het!
  • TruthTV is beskikbaar via TruthTV.com en enige van die TruthTV mobile apps/ slimtoestel toepassings!
  • Kyk TruthTV waar jy wil, wanneer jy wil en hoe jy wil!  Op jou selfoon, tablet, rekenaar of Televisie
  • Besoek vandag nog TruthTV.com vir meer!

TruhtTV FAQ’s =  https://www.truthtv.com/faq

GENERAL

Which TV channel is TruthTV on? Is it on DStv?

TruthTV is an online (digital) channel and therefore not available on any of the DStv satellite packages. It’s like Netflix! You can subscribe by visiting TruthTV.com and get the first 14 days free.

Can I watch TruthTV on my TV?

Yes! You can currently watch TruthTV via Apple TV, or search for www.truthtv.com on your smart TV web browser.

COMING SOON: We are close to releasing apps for LG and Samsung smart TVs. Scroll down to the Technical Questions section of the FAQ for more information.

Is TruthTV truly a Christian channel, as not every program is exclusively Christian?

All content on TruthTV is curated based on biblical core values. Where content is not overtly Christian, its core themes will reflect biblical values. We provide entertainment for a modern audience based on the unshakeable foundation of Truth.

I’m a first-time user, how does TruthTV work?

TruthTV offers a library of original shows, as well as local South African and international movies, shows, documentaries and more. In order to gain access to the entire TruthTV library, you need to create an account on TruthTV.com. Click on “Subscribe Now” and follow the easy on-screen prompts. Once you have activated either a monthly or an annual subscription, your household can use up to TEN devices on one subscription and you can watch on FOUR devices simultaneously.

Can I watch TruthTV from anywhere around the world?

Our original content can be viewed from anywhere around the world, but due to licensing restrictions, most of the movies and shows that we have purchased from third parties cannot be viewed outside of Africa. If you are unable to view any content in your country, please contact us on support@truthtv.com and we’d be happy to help!

Is there a free trial period before I start paying?

Yes! You can watch everything on TruthTV for free for 14 days. If you cancel before your 14-day trial is up, you will not need to pay anything. Please note that we will charge you R1 to verify your card details before your free trial is activated. Please also note that canceling and reactivating your subscription, does not entitle you to another 14-day free trial.

Are there different payment plans available?

We make it easy for you! TruthTV offers only two plans: Monthly and Annual. Both of these plans give you access to the entire TruthTV library for either R149 per month, or R1499 per year.

Are there subtitles available for all the movies and shows?

Only some movies and shows have subtitles available, but we are currently working on adding English subtitles to all of our original Afrikaans content.

How do I enable subtitles?

Start playing the movie or show you want to watch. If it has subtitles, a “cc” (closed captioning) icon will appear in the bottom right corner. Click on the “cc” icon to select your subtitles.

MY ACCOUNT

How do I sign up for TruthTV?

In order to sign up for TruthTV, you need to create an original account by clicking on the “Subscribe Now” button on www.truthtv.com, and then choose your preferred method:

• Email address & password

• Sign up with Google

• Sign up with Facebook

From here you can either Subscribe or navigate directly to the Movies or Shows pages. Since you have now only created an account (and not yet subscribed), you’ll only be able to watch all trailers, and all content marked as “Free”. In order to access the entire TruthTV library, you’ll need to subscribe (see next FAQ for instructions).

How do I subscribe to TruthTV?

Subscribing to TurthTV is quick and easy:

• Go to www.truthtv.com and click on “Subscribe Now”.

Or

• If you have a TruthTV account but are not a subscriber yet (see the previous FAQ for more information), Login to TruthTV by using the same method with which you signed up (email & password, Google or Facebook), and click on “Subscribe Now”.

Now follow the easy on-screen prompts, enter your debit or credit card details, and enjoy the first 14 days of your TruthTV experience for free. You can cancel at any time.

What payment options are available for TruthTV?

After you have registered all necessary details on TruthTV, payment happens automatically via your debit or credit card, once a month on the same day.

Please ensure that your card is activated for online payments.

Please note that we charge R1 to verify your card before your free trial starts.

Debit or credit card details can be changed at any time in your profile settings (click on your name to bring up a drop-down menu, and then click on “My TruthTV”).

We do not offer any other payment methods such as EFT or debit order.

Why did you charge my card R1? I thought the 14-day trial was free.

In South Africa, all banks use a 3D-secure payment method to ensure that your card is not being used for fraud. This involves sending you an SMS to verify your card during the subscription process. Banks cannot complete the SMS & verification process without a transaction taking place, so we charge the lowest possible amount (R1-00) in order to help combat fraud.

My debit or credit card doesn’t seem to work – what can I do?

Please contact your bank and make sure that your card is activated for online payments.

Can I change my payment method?

You will always need to have a valid debit or credit card that is activated for online payments, registered to your profile in order to pay for TruthTV. Debit or credit card details can be changed at any time in your profile settings (click on your name to bring up a drop-down menu, and then click on “My TruthTV”). We do not offer any other payment methods such as EFT or debit order.

How do I cancel my TruthTV account?

Cancellation can be done at any time via www.Truthtv.com. Visit your profile (click on your name to bring up a drop-down menu, and then click on “My TruthTV”) and follow the simple instructions. Your profile will remain active until the last day of your payment cycle. Please note that canceling your subscription does not generate a refund.

Can I get a refund?

Canceling a subscription does not process a refund, but rather deactivates any further auto-renewal. As TruthTV does not process refunds, you would still have access to content until your current subscription period lapses.

Can I re-activate my subscription?

Yes! Login using the method you signed up with previously (email & password, Google or Facebook). Please note that you are not eligible for another free trial when re-activating.

Should your payment details be up to date, your subscription will be billed right away.

Can I update my profile/account information?

Yes, definitely. Visit www.TruthTV.com, go to your profile and follow the simple instructions.

How long is my subscription valid?

If you chose the monthly subscription plan, your R149 gives you access to the entire TruthTV library of content for one month. Your subscription is automatically renewed every month, until you cancel your account.

If you choose the annual plan at R1,499 then your subscription is valid for 12 months and renews automatically after that time.

TECHNICAL

How can I watch TruthTV on my TV?

There are a number of different ways to watch TruthTV on your TV.

Currently available:

• Access TruthTV by searching for www.truthtv.com on your TV web browser.

• Access TruthTV on your Apple TV (see the next two FAQ’s for more information).

• Go to www.truthtv.com on your laptop/ computer and connect your device to your television, by using an HDMI cable.

Coming soon:

• Download the TruthTV app directly onto your TV (only for new models of Samsung and LG smart TVs).

• Access TruthTV on your Android TV (see the next two FAQ’s for more information).

Send an email to support@truthtv.com and we’d be happy to help.

Can I watch TruthTV on Apple TV, Android TV…. ?

Yes you can. TruthTV is currently available for download on the following devices:

• Apple TV

• Android smartphones & tablets

• iOS smartphones & tablets

And coming very soon on the following devices:

• Samsung smart TVs, running on TZEN

• LG smart TVs, using LG web OS

• Android TV

Can I download movies and series to watch later without an internet connection?

Yes, definitely. Via your mobile app, click on the download icon. You will be given a choice between a “High Quality” or a “Fast Download” option. The download will be available for you to view for as long as your TruthTV subscription remains active.

Due to international security restrictions, you can only download Movies and Shows from one of our mobile apps, while using a mobile device (smartphone or tablet). Downloads are not available from the web or OTT apps (Android TV box, Apple TV, smart TVs etc.).

How many shows can I watch at one time?

For only R149 per month or R1499 per year, a household can use up to TEN devices on one subscription and you can watch shows on FOUR devices simultaneously.

What does the blue symbol mean?

If you click on the blue ⨁ symbol, TruthTV will add that movie, show or episode to your Watchlist, so that you go back to it and watch it whenever you like.

How do I switch on TruthTV?

TruthTV works either on a web browser or by using the TruthTV app on your mobile device, tablet or smart TV. You need to subscribe by clicking on “Subscribe Now” and following the easy on-screen prompts. Once you have created an account and paid for your subscription, TruthTV will work every time you log in.

Where can I download the TruthTV app? And how is the app different to the website?

You can download the TruthTV app for free from any of these stores:

• iOS – Apple iStore

• Android – Google PlayStore

Once you have subscribed on www.truthtv.com, the TruthTV app gives you access to Christian entertainment via any smart device without having to utilize a web browser.

Can I watch TruthTV in SD and HD? If so, where can I make the change?

The platform will automatically choose playback speed for you based on your internet speed. However, if you’d like to control it yourself, once your video starts to play, you can adjust the speed by clicking on “Auto” in the bottom right corner and selecting a new file speed.

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